Effective Date: [1965]

At HCB tea, we strive to ensure that you receive fresh and high-quality tea products. If you are not satisfied with your purchase, please read our Refund & Returns Policy below.

1. Returns Eligibility

We accept returns only under the following conditions:

• Product is damaged or defective
• Wrong item delivered

2. Return Request Time

Customers must raise a return request within 2–3 days of delivery.
Requests made after this period may not be accepted.

3. Proof Requirement

To process your request, you must provide:

• Unboxing video or clear images
• Proof of damage/defect

4. Replacement Policy

• Once verified, we will arrange a replacement of the product
• Replacement will be processed within 5–7 business days

5. Refund Policy

Refunds will be provided only in the following cases:

• Replacement is not available
• Order is cancelled before shipping
• Refund will be processed to the original payment method within 5–10 business days 
  

  Please note: Refunds will be processed after deducting the value of the used product (if any) and applicable courier/shipping charges. The remaining amount will be refunded to the customer.

6. Non-Returnable Items

We do not accept returns for:

• • Change of mind
  • Taste preference issues

7. Return Shipping

• In case of damaged or wrong product, we will handle return shipping
• Customers are not required to pay any return charges

8. Product Authenticity & Return Verification

To ensure fair usage of our return policy, all returned products will go through a quality and authenticity verification process. If the returned tea product is found to be altered, replaced, tampered with, or not matching the original HCB Tea product delivered by us, HCB Tea reserves the full right to reject the return and refund request.

Refund approval will be solely based on successful product verification by our quality team.

9. Contact Us

For return or refund requests, contact us at: